EXAN WebCompas 2

Privacy Policy

Version: 24 June 2026

  1. Controller

The controller responsible for data processing on this website is:

exan Technologies
Natalia Donskich
Moltkestrasse 1a
78166 Donaueschingen
Germany

E-Mail: info@exan.com

  1. General Information on Data Processing

We process personal data only to the extent necessary for the operation of this website, communication with prospective and existing customers, the provision of our software, the processing of orders, licence management, the provision of updates or the fulfilment of legal obligations.

Personal data means any information relating to an identified or identifiable natural person.

  1. Hosting and Server Log Files

This website is hosted by the following hosting provider:

Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen
Germany

Website: hetzner.com

When this website is accessed, the hosting provider processes technically necessary access data. This may include, in particular:

  • page or file accessed
  • date and time of access
  • amount of data transferred
  • browser type and browser version
  • operating system used
  • referrer URL
  • IP address
  • requesting provider

The processing is carried out for the technical provision of the website, stability, security and error analysis.

The legal basis is our legitimate interest in the secure and functional operation of the website.

  1. Contact Form and Contact

If you contact us via the contact form or by email, we process the information you provide. This may include, in particular:

  • Name
  • Email Address
  • Message
  • Website or Domain
  • technical information relating to the enquiry

The processing is carried out for the purpose of handling your enquiry, communicating with you and documenting the correspondence.

  1. Newsletter

We currently do not operate a newsletter.

If a newsletter is offered in the future, this Privacy Policy will be updated accordingly.

  1. Customer Account, Orders and WooCommerce

If you place an order via our website, request a licence or order a software product, we process the data required for order processing and licence management. This may include:

  • Name or Company Name
  • Email Address
  • Website or Domain
  • Product or Licence Tier
  • Order Number
  • Payment Status
  • Billing Information
  • Technical Licence Data
  • Activation and Update Information

This data is processed in order to process orders, provide licences, allocate payments, issue invoices and comply with statutory retention obligations.

We use WooCommerce for the technical processing of the shopping cart and ordering process. WooCommerce may set technically necessary cookies when you actively use shop functions such as the shopping cart or checkout. These cookies are required to store the shopping cart and to technically process the order.

According to the current technical configuration, no optional tracking or marketing cookies are set during a normal visit to the homepage or product pages.

  1. Payment Method: Advance Payment / Bank Transfer

Payment is currently made in advance or by bank transfer.

When this payment method is selected, the data required to allocate the payment is processed. This may include, in particular, name, email address, order number, invoice amount and payment status.

  1. Licence Server, Domain Binding and Update Checks

exan WebCompas uses a licence and update server. During activation, licence verification or update checks, technical data may be transmitted to our server, in particular:

  • Licence key or activation code
  • Domain of the installation
  • Product identifier
  • Plugin version
  • Licence tier
  • Activation status
  • Time of verification
  • Technical status information

This processing is necessary to verify licences, provide updates, prevent misuse and enable the agreed software functionality.

  1. Software Downloads

When software packages or update packages are downloaded, technical access data may be processed. This is done to provide the download, prevent misuse, ensure security and maintain traceability of download activity.

  1. Cookies and Technical Storage

Our website uses cookies and comparable technologies only insofar as they are necessary for the operation of the website, the shopping cart, checkout, security or technical provision.

According to the current technical configuration, no optional tracking or marketing cookies are set during a normal visit to the homepage or product pages.

If you add a product to the shopping cart or access the ordering process, WooCommerce may set technically necessary cookies. These are used to store the shopping cart, detect changes to the cart and technically provide the ordering process.

The following WooCommerce cookies may be used in particular:

woocommerce_cart_hash
This cookie helps WooCommerce determine whether the contents of the shopping cart have changed.

woocommerce_items_in_cart
This cookie helps WooCommerce determine whether products are present in the shopping cart.

wp_woocommerce_session_…
This cookie contains a unique session identifier that enables WooCommerce to associate the shopping cart with the respective user session.

These cookies are technically necessary for the use of the shopping cart and ordering functions. Without these cookies, the shopping cart and ordering process could not be provided reliably.

WooCommerce order attribution to marketing channels is disabled. Automatic WooCommerce geolocation when a page is accessed is also disabled.

If analysis, statistics, marketing or tracking technologies that are not technically necessary are used in the future, this will only take place after appropriate information has been provided and, where required, consent has been obtained.

  1. Proprietary Website Analytics with exan WebCompas

We use our own website analytics software, exan WebCompas, on this website.

exan WebCompas is used to better understand how our website is used and to further develop our services from a technical, content-related and commercial perspective. In particular, the following access data may be analysed:

  • pages and content accessed
  • date and time of access
  • referrer URL, where transmitted
  • browser used
  • operating system used
  • device type
  • screen or display information, where technically available
  • approximate location by country, region or city
  • technical access patterns
  • page views and visitor activity within the website

The analysis is carried out using exan WebCompas within our own WordPress environment and on our own hosting infrastructure. No external analytics platform such as Google Analytics, Meta Pixel or a comparable third-party provider is used for these website statistics.

The IP address may be processed temporarily for technical purposes, in particular to enable security functions, access detection and approximate geographic location. According to the current technical configuration, complete IP addresses are not stored permanently for statistical purposes. Where location information is processed, it is used only for approximate geographic attribution based on technical access data and not on GPS data.

The processing is carried out on the basis of our legitimate interest in the analysis, security, optimisation and commercial development of our website.

As part of these proprietary website statistics, statistical data is not transmitted to external analytics platforms or to third countries.

If exan WebCompas uses cookies or comparable technologies in the future that are not technically necessary, they will only be used after appropriate information has been provided and, where required, consent has been obtained.

  1. No WooCommerce Order Attribution

The WooCommerce order attribution function is disabled on this website.

We do not use this function to attribute visitors to a later order based on campaigns, referrers or traffic sources.

This avoids additional source, campaign or referrer cookies during normal website visits that are not strictly necessary for the operation of the shop.

  1. No Automatic WooCommerce Geolocation

Automatic WooCommerce geolocation when a page is accessed is disabled.

A visitor’s location is not automatically determined by WooCommerce during a normal website visit. For tax and billing-related information, the data entered during the ordering process is used.

  1. Email Communication

We use email communication to respond to enquiries and to provide order information, licence information, download notices, invoices and technical information relating to the product.

  1. Retention Period

We store personal data only for as long as necessary for the respective purposes or for as long as statutory retention obligations apply.

Order, invoice and tax-related data is stored in accordance with statutory retention obligations.

  1. Recipients of Data

Personal data is disclosed only to the extent necessary. Recipients may include, in particular:

  • Hosting Provider
  • Email Service Provider
  • Payment Processing via Bank Transfer
  • Tax Adviser or Accounting
  • Technical Service Providers
  • Public Authorities, where required by law
  1. Rights of Data Subjects

In accordance with the applicable statutory provisions, you have the following rights in particular:

  • Right of Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restriction of Processing
  • Right to Data Portability
  • Right to Object to Certain Processing
  • Right to Withdraw Consent Previously Given
  • Right to Lodge a Complaint with a Data Protection Supervisory Authority
  1. Security

We take technical and organisational measures to protect personal data against loss, misuse, unauthorised access and unauthorised alteration.

  1. Updates to this Privacy Policy

This Privacy Policy will be updated if new functions, services, payment providers, analytics tools, tracking services or technical interfaces are added.

In particular, this Privacy Policy will be reviewed and updated if external analytics, marketing, advertising, video, mapping, chat, security or other third-party services are integrated in the future.